Refund policy

Last updated: 1 October 2026

In short

  • Books, audio and courses are digital, so there are no returns and no refunds once they are delivered.
  • Private lessons can be moved or cancelled free up to 24 hours before they start, and the credit goes back to your balance.
  • If we charged you wrongly or you can't access what you bought, we fix it.

1. Digital products: no returns, no refunds

This covers our books and mini books (PDF), audio tracks, the Speak Saudi Arabic A1 course and any other online course or downloadable material.

Digital products are delivered instantly and cannot be returned once you have received them. For that reason all sales of digital products are final: we do not offer refunds, exchanges or cancellations after a download link has been sent or a course has been opened, except in the cases listed in section 3.

By completing your purchase you ask us to deliver the product straight away and you accept that, once it has been delivered, you can no longer cancel the order, to the extent the law allows.

Not sure which product suits you? Try the free guide, the free YouTube lessons and Lesson 1 of the A1 course first, or email us and we will help you choose before you buy.

2. Private lessons and lesson credits

Every lesson you buy (a trial lesson, a single lesson or a package) is added to your account as a lesson credit.

  • Credits never expire. Use them whenever you like.
  • More than 24 hours before a lesson you can move or cancel it yourself, free, from Manage Your Lessons. The credit goes straight back to your balance.
  • Less than 24 hours before a lesson the time is reserved for you alone, so the lesson counts as taught and cannot be moved.
  • One late cancellation: every student can cancel late once, from the Manage Your Lessons page. After that, lessons cancelled inside 24 hours count as taught.
  • No-shows count as taught.
  • Lesson credits and packages are not exchanged for cash, but unused credits stay on your account with no time limit.
  • The free trial lesson is limited to one per student.

3. When we will make it right

Whatever you bought, contact us and we will put it right (by restoring your access, re-sending your files, rebooking your lesson or refunding the affected amount) if:

  • you were charged twice or charged the wrong amount;
  • you did not receive your download link or course access and we cannot restore it;
  • a technical problem on our side stops you from using your product, or your teacher missed a lesson.

Please write to us within 14 days of the problem so we can check it quickly.

4. Gift cards

Gift cards are digital, never expire and cannot be refunded or exchanged for cash.

5. Disputes with your bank

If something is wrong, please email us before opening a dispute with your bank or card provider. Most issues are solved within one or two business days. Access to a product may be paused while a dispute is open.

6. Sharing and misuse

All SaudiLingo materials are licensed for your personal use only. Sharing, uploading, reselling or redistributing them is not allowed. Purchases involved in misuse are not covered by section 3, and access may be removed.

7. Contact us

Email hello@saudilingo.com with your order number and a short description of the issue. We reply within 1 to 2 business days.